Your Experience Drives Us

We want every experience you have with ArcBest to be better than the one before  so you get the full benefit of a dedicated partnership. To support your success in the constantly changing logistics environment, we listen carefully, spend time thinking about how our processes, services and technologies impact your business, and partner with you to create better, more efficient solutions.  

In February 2024, we launched Vaux Smart Autonomy™, material handling technology that combines Autonomous Mobile Robot (AMR) forklifts and reach trucks with intelligent software and remote teleoperation capabilities to automate the material handling workflows that keep supply chains moving. Combined with our Vaux Freight Movement System, it’s the only end-to-end autonomous warehouse materials movement solution in the market that’s flexible out of the box to handle variability in facilities, processes and product characteristics. Learn more about the Vaux™ ecosystem.

Meet our

CX Champions

We understand the importance of providing an exceptional experience whenever you connect with our team. That’s why we ensure our people receive the best training in the industry. And they’re exceeding our greatest expectations. Here are just some of the people you’ve recently called out for doing a great job:

Our Centennial Year in Review

2023 was a special year for ArcBest as we celebrated 100 years in business — and 100 years of serving customers! We’re incredibly grateful to each of you for being a valued part of our journey and success, and we’re committed to continuing to serve you with excellence as we move into the next century.

“Jeff is always there to help us out on any issues or concerns that we may have and always responds quickly."


Account Manager

“Wayne always provides any help or expedited quotes with quick feedback.”


Executive Account Manager

Actively Listening, Always Improving

The people at ArcBest continuously listen and look for ways to make it easier for you to do businessWe review every customer comment and survey response that comes our way, and we create solutions as we learn and progress. When there’s a success, we celebrate. When something could be improved, we take action. 

Here are some ways we’re improving your experience:

Transforming Material Handling with Vaux Smart Autonomy

Hear from Our Customers

The ArcBest Retail+ program was created in collaboration with our Retail Customer Advisory Board to help vendors better meet compliance guidelines and improve their vendor scorecards. Watch the videos below to see how the program has benefited these customers:

Detailed Quotes via API

We recognize the importance of having better visibility into your less-than-truckload shipments and having the ability to make informed decisions based on data. So, we improved our pickup status notifications for ABF Freight LTL shipments. With these enhancements, you’ll get more detailed pre-pickup information, pickup reschedules and pickup deletion summaries.

Ben is the best! He provides our business with all we need. He goes above and beyond our needs. ArcBest is on time and delivers high expectations.”  

"Emiley Jordan is fantastic at her job and the most pleasurable person to work with." 

"Fast turnaround time from the finish of my phone call with Narissa Sisouvong to pickup!" 

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“Chris works very hard to make sure he can provide me with the best service possible. We are a small company, and he makes us feel like we are his best client!” 

Logistics Specialist II

Get In Touch

"If anybody is having any sort of compliance issues this program is absolutely crucial in ensuring success."

- Taryn Molina, Account Services Assistant Manager at Bona

"Using the Retail+ program has actually cut my spend on a monthly basis by about 50 percent."

- Katie Stockham, Global Transportation Manager at Performance Health 

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Meet our

The people you talk to every day have the power to make your experience the best it can be. We’re equipping them with more training, so your job is even easier. And they’re exceeding our greatest expectations. Here are the people you’ve recently called out for doing a great job: 

For an improved customer experience and to give better insight into when residential shipments will arrive, we implemented a new delivery text program for ABF Freight LTL residential deliveries. With this new program, we can communicate faster and more directly when setting up delivery appointments — making it easier for your customers to plan their day.

Scheduling Residential Deliveries Via Text

To keep you better informed, when an ABF service center closes for inclement weather, we now send an email to proactively update you on any changes to your freight’s location and delivery time. The email will include a link to our website where we’ll post the most up-to-date information on closures and other service advisories — helping provide you with better peace of mind during weather uncertainties.

Rolled out Direct Weather Notifications

Improved LTL Pickup Status Notifications

Our Investment in Sustainability

To continue serving as a trusted partner and addressing your most critical needs while simultaneously practicing responsible corporate citizenship, we remain focused on our sustainability efforts. This involves optimizing the equipment we utilize, how we route shipments, the safety and security measures we have in place, our innovative technology and the training programs that give our people the best resources and tools to serve you well.

Awards and Recognitions

  • Vaux Freight Movement System was named a 2023 TIME’s Best Invention
  • Named a 2023 Inc. Power Partner, honoring B2B organizations across the globe that have a proven track record supporting entrepreneurs and helping startups grow
  • Named a 2024 FreightTech 25 Most Innovative Company
  • ArcBest recognized by Forbes and Statista as one of America’s Best Large Employers for 2024, ranking No. 95 in the nation and No. 1 in Arkansas
  • Recognized as an Inbound Logistics Top 100 Trucker for the 10th consecutive year, highlighting carrier partners capable of fueling diverse and demanding customer needs in today’s challenging and ever-changing business climate
  • Became the first 10X winner of the American Trucking Associations’ prestigious Excellence in Cargo Claims and Loss Prevention Award (2023, ABF Freight)
  • Received five 2023 Quest for Quality Awards in the categories of Intermodal Marketing Companies, 3PL Transportation Management, Household Goods & High-Value Goods, Expedited Motor Carriers (ABF) and National LTL Carriers (ABF)

See more of our Awards and Recognitions

Thanks to your continuous feedback, we’re making ongoing improvements that enable us to serve you better — and those changes are getting noticed:

Read Our Latest Sustainability Report